Support
There is no ticket system and no chatbot — messages land with the three people who made the bottle. Most are answered the same day, all of them within two working days.
hello@embra.com — general questions and orders
wholesale@embra.com — bars, shops and distributors
+31 10 000 0000 — Monday to Friday, 09:00–17:00 CET
Keilewerf 4, 3029 BG Rotterdam
Thursday–Saturday, 12:00–18:00
Tram 8 to Marconiplein, then six minutes on foot. Bring six empty bottles and you get a euro back on each.
Broken or wrong on arrival? Send a photo to hello@embra.com within fourteen days and we replace the order — no return shipment needed. Unopened bottles can go back within thirty days for a full refund including the original shipping. Refunds are issued to the original payment method within five working days of arrival.
Orders placed before 14:00 CET leave Rotterdam the same working day. We hold shipments over hot summer weekends so nothing sits warm in a depot.
| Region | Delivery time | Cost |
|---|---|---|
| Netherlands | 1 working day | €4.95 — free above €45 |
| Belgium & Germany | 1–2 working days | €5.95 — free above €45 |
| France, Denmark, Austria | 3–4 working days | €8.95 |
| Rest of the EU | 3–5 working days | €12.50 |
Every case is packed in moulded pulp. Breakages are replaced, not refunded, unless you ask otherwise.